Service Management

What does Service Management mean?

What is service management all about?

Service Management is a framework for managing our organisational capabilities. That puts us in the position to deliver value to our customers in the form of services.

A service provides value to customers by providing them with defined outcomes. It doesn't mean to expose the customer to higher levels of costs or risks. Especially not if they were to supply these outcomes themselves.

Find below what we are offering:

AXELOS Best Practice Courses

  • AXELOS is a joint venture company. It was created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the UK. Together with Capita plc, they manage, develop and grow the Global Best Practice portfolio.
  • AXELOS boasts an already enviable track record and an unmatched portfolio of worldwide recognized best practice qualifications.

QRB consultants offer certified training in the following AXELOS best practice methods:

ITIL® Foundation

  • ITIL service management bases on the service lifecycle that looks at service delivery from concept to retirement. It focuses on the lifecycle in five areas:
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement


The ITIL® foundation course provides candidates with a broad knowledge. They will gain a fundamental understanding of the whole lifecycle of a service.

There is no previous knowledge needed. After passing the exam candidates can further expand their understanding of ITIL. Attending another ITIL training will put their focus on the different phases of a service.


The ITIL® Foundation course is a 3-day course, ending with a multiple choice exam