What does Service Management mean?
Service Management is a framework for managing our organisational capabilities so we can deliver value to our customers in the form of services.
A service provides value to customers by providing them with defined outcomes without the customer being exposed to higher levels of costs and risks if they were to supply these outcomes themselves.
You will find below what we are offering you:
AXELOS Best Practice Courses
AXELOS is a joint venture company, created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc, to manage, develop and grow the Global Best Practice portfolio.
AXELOS boasts an already enviable track record and an unmatched portfolio of globally recognized best practice qualifications.
At QRB Management Consultants we offer accredited training in the following AXELOS best practice methods.
ITIL service management is based on the service lifecycle that looks at service delivery from concept through to retirement. It focuses on the lifecycle in five areas:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The ITIL foundation course offers candidates knowledge so they can gain a fundamental understanding of the whole lifecycle of a service and how it works.
There is no prior knowledge needed and after successfully passing the exam candidates can further expand their understanding by attending further ITIL training which is more focused in the different phases. Please ask for:
ITIL Foundation - 3-day course, multiple choice exam